An Error Occurs In The Service Request Form While Performing Online Patching CS_ServiceRequest_UTIL.call_internal_hook-ORA-06550

(Doc ID 2353266.1)

Last updated on JANUARY 25, 2018

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5

While online patching is being done to upgrade to 12.2.6  users receive an error when trying to update Service Requests.  New code changes should not effect the run time instance until the patching process is complete and the cutover is done.


ERROR
-----------------------
CS_ServiceRequest_UTIL.call_internal_hook-ORA-06550
PLS-00201: identifier 'CS_MOBILE_CSM_HOOK_PKG.SR_PRE_UPD' must be declared
ORA-06550: line 1 column 8
PL/SQL: Statement ignored

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Patching is being done in online mode.
2 Open service request form.
3. update service request.
4. Error occurs.


Cause

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