Address: Performance Issue Processing Address Creation Records Created By Business Event ''oracle.apps.ar.hz.CustAcctSite.create''

(Doc ID 2353970.1)

Last updated on FEBRUARY 12, 2018

Applies to:

Oracle Order Management - Version 12.1 and later
Oracle Trading Community - Version 12.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 12.1, When multiple users are adding new addresses from the Order Management accessed Customer form (DROP SHIP) a locking occurs causing performance issues error occurs.
When the create button is entered the form is locked.
Note that the Order Management form generates a business event (ONT:bes:oracle.apps.ar.hz.CustAcctSite.create) required by SHIPPING to update the address.

Changes

Cause

	Sign In with your My Oracle Support account
	Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms