My Oracle Support Banner

Address: Performance Issue Processing Address Creation Records Created By Business Event ''oracle.apps.ar.hz.CustAcctSite.create'' (Doc ID 2353970.1)

Last updated on JUNE 14, 2021

Applies to:

Oracle Order Management - Version 12.1 and later
Oracle Trading Community - Version 12.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 12.1, When multiple users are adding new addresses from the Order Management accessed Customer form (DROP SHIP) a locking occurs causing performance issues error occurs.
When the create button is entered the form is locked.
Note that the Order Management form generates a business event (ONT:bes:oracle.apps.ar.hz.CustAcctSite.create) required by SHIPPING to update the address.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.