Cannot Cancel Order Line Status Awaiting_Fulfillment but Open Flag Is N

(Doc ID 2354128.1)

Last updated on FEBRUARY 01, 2018

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Problem Statement
When order line cancel using ontd0008.sql, but cannot cancel below error.

Error
Enter LINE_ID of the line to Cancel: #####

Updating Line ID: #####
Line is closed or Invoiced
This script cannot cancel this Order Line, please contact Oracle Support

Steps to Reproduce

  1. Apply ontd0008.sql script for order line cancel.

Changes

 

Cause

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