Creating Work Request for a Specific Department Throws Error without Any Further Information

(Doc ID 2354241.1)

Last updated on JANUARY 29, 2018

Applies to:

Oracle Enterprise Asset Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On :  12.2.4 version,

When attempting to create work request for specific asset and department, the following error occurs.

Error

The issue can be reproduced at will with the following steps:
1. [R] Maintenance Super User
2. Work Request tab
3. Create Work request for department
4. Observe Error display without any further message

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms