12.2 E-Business Suite User Management Changes For 'Grant Responsibility Access' Or 'Proxy User' Settings Fail For Terminated Employees With 'Error Page: You have encountered and unexpected error. Please contact your System Administrator for assistance.'

(Doc ID 2354529.1)

Last updated on FEBRUARY 01, 2018

Applies to:

Oracle User Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

E-Business Suite 12.2 User Management, User Interface (UI) Registration Process related issues

 

 

 

Business rules do not allow users to setup a proxy, except for worklist access.

Users are also requested to change the Grant Responsibility Access option to 'None'.

When a user makes either of the above changes and clicks Submit, the below error is received:

Error Page
You have encountered and unexpected error. Please contact your System Administrator for assistance.

This does not happen for all proxy changes, but consistently occurs for any end dated user listed as a proxy.

The expected result is to be able to change the proxies or Grant Responsibility Access and submit without errors.

 


Due to this issue users are unable to follow Oracle's recommendation to not use this type of proxy.

In addition, some proxies have been defined to allow access to all responsibilities which includes Employee Self-Service with personal information.

Cause

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