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Oracle Email Center and TeleService Integration - Error Messages (Doc ID 2354984.1)

Last updated on FEBRUARY 02, 2018

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Unable to send email to a Contact from Contact Center header.
When trying to send an email from the Contact Center (when pressing the Email button), users are getting an error.

Errors:

(1) "Function not available to this responsibility. Change responsibilities or contact your System Administrator."

or

(2) "You must implement Oracle Email Center when trying to invoke sending an email from the Contact Center."

Changes

 * For Error (1):

    A custom Menu might have been created for a custom Responsibility.
    The Email could be sent successfully while using the seeded 'Service' responsibility.

Cause

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