Depot Repair Actual Charges Does Not Showing The Values After Importing From Estimate

(Doc ID 2355072.1)

Last updated on JANUARY 30, 2018

Applies to:

Oracle Depot Repair - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Estimate and Actual Charges

ACTUAL BEHAVIOR
---------------
Depot Repair Actual Charges Does not showing the Values after importing from Estimate

EXPECTED BEHAVIOR
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The values under Actuals Charges should be the same than under Estimates

STEPS
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The issue can be reproduced at will with the following steps:
1. In the Service Orders form > Estimate tab > there are two lines where the Override Charge checkbox is checked and the Estimated Charge Amount has been changed to a value different than 0
2. Import those Estimates to Actuals
3. In Actuals tab those estimates have 0.00 under Charges



Cause

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