Label Printing Does Not Recognize The Printers Assigned

(Doc ID 2356720.1)

Last updated on FEBRUARY 02, 2018

Applies to:

Oracle Warehouse Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Label Printing

ACTUAL BEHAVIOR
---------------
Label printing is not recognizing the printers assigned at the 'Assign printers to document' and the apps.wms_label_requests has null value in the custom PRINTER_NAME field. The custom SQL gets the printer name from that field so when it is null, label printing is not sent to appropriate printers.

EXPECTED BEHAVIOR
-----------------------
Expect the Label Request .xml to be sent to the appropriate printer.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Define a Label Format for the LPN Content label type.
2. Assign the label to Pack/Unpack Business Flo
3. Assign Printers to documents.
4. Trigger a Label Request.
5. the .xml file is generated, but not directed to the printer for printing.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot print the label from the correct printer.

Changes

 

Cause

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