Label Printing Does Not Recognize The Printers Assigned

(Doc ID 2356720.1)

Last updated on FEBRUARY 02, 2018

Applies to:

Oracle Warehouse Management - Version 12.2.6 and later
Information in this document applies to any platform.


On : 12.2.6 version, Label Printing

Label printing is not recognizing the printers assigned at the 'Assign printers to document' and the apps.wms_label_requests has null value in the custom PRINTER_NAME field. The custom SQL gets the printer name from that field so when it is null, label printing is not sent to appropriate printers.

Expect the Label Request .xml to be sent to the appropriate printer.

The issue can be reproduced at will with the following steps:
1. Define a Label Format for the LPN Content label type.
2. Assign the label to Pack/Unpack Business Flo
3. Assign Printers to documents.
4. Trigger a Label Request.
5. the .xml file is generated, but not directed to the printer for printing.

The issue has the following business impact:
Due to this issue, users cannot print the label from the correct printer.




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