Customer Confirmation Status Functionality in Tasks.
(Doc ID 2357672.1)
Last updated on FEBRUARY 05, 2018
Applies to:Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.
Cannot change customer confirmation status from "required " to "received" in task Form.
The list is disabled.
System allows change of status to received when scheduled date is entered.
Is this expected behavior?
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document