My Oracle Support Banner

Customer Confirmation Status Functionality in Tasks. (Doc ID 2357672.1)

Last updated on AUGUST 15, 2021

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.


Cannot change customer confirmation status from "required " to "received" in task Form.
The list is disabled. 
System allows change of status to received when scheduled date is entered.
Is this expected behavior?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.