Customer Confirmation Status Functionality in Tasks.
(Doc ID 2357672.1)
Last updated on JUNE 13, 2019
Applies to:Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.
Cannot change customer confirmation status from "required " to "received" in task Form.
The list is disabled.
System allows change of status to received when scheduled date is entered.
Is this expected behavior?
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