Customer Confirmation Status Functionality in Tasks. (Doc ID 2357672.1)

Last updated on AUGUST 15, 2021

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Goal

Cannot change customer confirmation status from "required " to "received" in task Form.
The list is disabled.
System allows change of status to received when scheduled date is entered.
Is this expected behavior?

Solution

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In this Document

Goal

Solution

References

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Customer Confirmation Status Functionality in Tasks. (Doc ID 2357672.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!