Customer Confirmation Status Functionality in Tasks.

(Doc ID 2357672.1)

Last updated on FEBRUARY 05, 2018

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Goal

Cannot change customer confirmation status from "required " to "received" in task Form.
The list is disabled. 
System allows change of status to received when scheduled date is entered.
Is this expected behavior?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms