12.2 E-Business Suite Workflow Mailer Outbound Notifications To Role Recipient Cause SVC-GSM-WFMLRSVC To Stop Working Or Crash Frequently With Error 'oracle.apps.fnd.cp.gsc.Processor.run java.lang.NullPointerException'

(Doc ID 2357700.1)

Last updated on FEBRUARY 07, 2018

Applies to:

Oracle Workflow - Version 12.2.4 to 12.2.7 [Release 12.2]
Information in this document applies to any platform.


E-Business Suite 12.2 Workflow, Workflow Mailer Outbound Processing issues




The Workflow Mailer goes down frequently, with a status of 'System Deactivated' and the following error in the log:

UNEXPECTED:[SVC-GSM-WFMLRSVC-202672-10006 : oracle.apps.fnd.cp.gsc.Processor.run()]:java.lang.NullPointerException

The issue can be reproduced at will with the following steps:
1. Monitor the Workflow Mailer in Workflow Manager.

The issue has the following business impact:
Due to this issue, users cannot send email notifications.


12.2 upgrade was recently completed.


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