Benefit ACA Archive Process Fails with "ben_aca_person.do_multithread while..."

(Doc ID 2357886.1)

Last updated on FEBRUARY 06, 2018

Applies to:

Oracle Advanced Benefits - Version 12.2 HRMS RUP10 and later
Information in this document applies to any platform.

Symptoms

When attempting to submit the Benefits ACA Archive Process, the following error occurs:

ERROR
-----------------------
Cause: FDPSTP failed due to ORA-20001: :
ORA-06512: at "APPS.FND_MESSAGE", line 509
ORA-06512: at "APPS.BEN_ACA_PERSON", line 7338
ORA-06512: at line 1

ORA-01403: no data found
Errored George,Forman Person_id 1993
<<>>

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to Processes and Reports > Submit Processes and Reports > Single Request.
3. Select Request Name "Benefits ACA Archive Process" and submit for the desired tax year.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms