Purchase Order is Stuck in inProcess Status after Supplier Acknowledgment And Rejected by Buyer

(Doc ID 2359275.1)

Last updated on APRIL 15, 2018

Applies to:

Oracle iSupplier Portal - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Purchase Order Acknowledgement

ACTUAL BEHAVIOR
---------------
PO is stuck in inProcess status after acknowledgement and rejection by buyer

EXPECTED BEHAVIOR
-----------------------
PO should be in approved status

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1.PO was released.
2.Supplier has two contact.
3.Supplier contact 1 had partially acknowledged the PO by adding additional comments.
4.Changes were pending with the buyer for action.
5.In the meantime full receiving was done for the PO.
6.Then supplier contact 1 was inactivated.
7.Supplier contact 2 acknowledged the remaining PO.
8.Now the buyer rejected the additional comment(provide by the supplier contact 1) for the PO.
9.The PO was stuck in INPROCESS state. 

Changes

 

Cause

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