Forgot Password Assistance Link Fails With Error 'Message Not Found. Application: FND, Message'

(Doc ID 2359301.1)

Last updated on FEBRUARY 12, 2018

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, iReceivables

When attempting to use the Login Forgot Password Assistance Link
the following error occurs:


ERROR
-----------------------
'Message not found. Application: FND, Message Name: UMX_LOGIN_HELP_UNEXPECTED_ERROR'

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Click on Login Forgot Password Assistance Link
2. Same error happens for Forgot User Name option


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, all of our external iReceivable users are having issues in resetting their passwords.

Cause

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