Forgot Password Assistance Link Fails With Error 'Message Not Found. Application: FND, Message'
(Doc ID 2359301.1)
Last updated on DECEMBER 03, 2019
Applies to:
Oracle iReceivables - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, iReceivables
When attempting to use the Login Forgot Password Assistance Link
the following error occurs:
ERROR
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'Message not found. Application: FND, Message Name: UMX_LOGIN_HELP_UNEXPECTED_ERROR'
STEPS
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The issue can be reproduced at will with the following steps:
1. Click on Login Forgot Password Assistance Link
2. Same error happens for Forgot User Name option
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, all of our external iReceivable users are having issues in resetting their passwords.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |