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Error 'APP-BEN-91711 Participant Enrollment Result Record Not Found' When Attempting to Void a Life Event (Doc ID 2359544.1)

Last updated on JUNE 07, 2021

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to void back-out the Open life event, the following error occurs:

APP-BEN-91711: The Participant Enrollment Result record was not found in the following package:

Context at time of error:

Participant Enrollment Result : XXXX

Person ID : YYYY

Life Event Reason ID : 

Effective Date : 23-DEC-2017

 STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center and query the employee in question.
3. Select View Person Life Events from the Desktop Activities drop down menu.
4. Attempt to back out the latest life event.
Error occurs.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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