Concurrent Request "India - Check Delivery OM/INV Interface" Not Being Launched After Shipment
(Doc ID 2359993.1)
Last updated on MARCH 16, 2020
Applies to:
Oracle Financials for India - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, GST Order Management
ACTUAL BEHAVIOR
---------------
On the GST Production release 12.1.3 instance, concurrent program "India - Check Delivery OM/INV Interface" is not being triggered automatically after ship confirm is completed.
As a result, an invoice is not getting generated which disrupts the billing process.
EXPECTED BEHAVIOR
-----------------------
The expectation is for the program India - Check Delivery OM/INV Interface to be submitted automatically after ship confirm.
Other Details
------------------------
1. Shipping Parameters: Raise Business Events' is set to YES.
2. Global Parameters: Raise Business Events' is set to YES.
3. Business event oracle.apps.wsh.line.gen.staged is Enabled.
After the above, retested and still the concurrent request "India - Check Delivery OM/INV Interface" is not launched so no invoice is created.
Also when manually trying to run the "India - Check Delivery OM/INV Interface", the delivery is not available in the LOV.
Overall, it is observed that the concurrent request "India - Check Delivery OM/INV Interface" does launch, but only about 20% of the time
==> 80% of the shipments is does not launch
==> 20% of the shipment it does launch without any issue.
Have not noticed any common elements for either group
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Shipping->Transactions.
2. Query the delivery and complete the ship confirm process.
3. Find that the India - Check Delivery OM/INV Interface program is not getting submitted.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot generate an invoice since the India - Check Delivery OM/INV Interface program is not spawned.
This causes a delay in billing clients for finished goods that had already been delivered.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |
References |