Concurrent Request "India - Check Delivery OM/INV Interface" Not Being Launched After Shipment

Last updated on FEBRUARY 28, 2018

Applies to:

Symptoms

On : 12.1.3 version, GST Order Management

ACTUAL BEHAVIOR
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On the GST Production release 12.1.3 instance, concurrent program "India - Check Delivery OM/INV Interface" is not being triggered automatically after ship confirm is completed.
As a result, an invoice is not getting generated which disrupts the billing process.

EXPECTED BEHAVIOR
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The expectation is for the program India - Check Delivery OM/INV Interface to be submitted automatically after ship confirm.

Other Details
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1. Shipping Parameters: Raise Business Events' is set to YES.
2. Global Parameters: Raise Business Events' is set to YES.
3. Business event oracle.apps.wsh.line.gen.staged is Enabled.

After the above, retested and still the concurrent request "India - Check Delivery OM/INV Interface" is not launched so no invoice is created.
Also when manually trying to run the "India - Check Delivery OM/INV Interface", the delivery is not available in the LOV.

Overall, it is observed that the concurrent request "India - Check Delivery OM/INV Interface" does launch, but only about 20% of the time
  ==> 80% of the shipments is does not launch
  ==> 20% of the shipment it does launch without any issue.
Have not noticed any common elements for either group

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Shipping->Transactions.
2. Query the delivery and complete the ship confirm process.
3. Find that the India - Check Delivery OM/INV Interface program is not getting submitted.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot generate an invoice since the India - Check Delivery OM/INV Interface program is not spawned.
This causes a delay in billing clients for finished goods that had already been delivered.

Cause