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Printing Total Compensation Statement Fails with Error: 'printData..null' (Doc ID 2360053.1)

Last updated on MARCH 19, 2018

Applies to:

Oracle Compensation Workbench - Version 12.1 HRMS RUP10 and later
Information in this document applies to any platform.

Symptoms

On R12.1 HRMS Rup10, Total Compensation Statement printing

When attempting to print the Total Compensation Statement, seeing the following:
 

BENTCSMP: Tcs Mass Print Program throws the following error:

  Processing started in printData..
  [012618_023642283][oracle.apps.xdo.common.xml.XSLTWrapper][ERROR] XSL error:

  : XML-22044: (Error) Extension function error: Error invoking 'chart_svg':'java.lang.UnsatisfiedLinkError:
     /apps/tech_st/10.1.3/appsutil/jdk/jre/lib/i386/xawt/libmawt.so: libXrender.so.1:
  cannot open shared object file: No such file or directory'

  Processing failed with exception in printData..null


Steps to Reproduce:
1. Include graphic charts within the body of the Total Compensation Statement
2. Attempt to Print the statement
  - Seeing error page

Cause

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