When using Cybersource Credit Card token integration Cybersource Settlement Fails With IBY_0001
(Doc ID 2360499.1)
Last updated on APRIL 25, 2023
Applies to:
Oracle Payments - Version 12.1.2 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.2 version, FC Core
Authorizations with Credit Card Token Cybersource Integration are triggered as Voice Authorization and settlement fails due to Voice authorization details that are not present in Cybersource.
Cybersource has just the authorization for Credit card token.There is no authorization for order ONT.., hence Settlement fails with error
ERROR
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IBY_0001 : Communication Error
STEPS
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The issue can be reproduced at will with the following steps:
1. Order Management > Create order with credit card token that is created using Credit Card Token Cybersource Integration
2. Voice Authorization details are stamped on the order
3. Settlement fails with Cybersource as Cybersource has just the authorization for Credit card token.There is no authorization for order
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |