Claim Settlement Information is Missing for Overpayment Claims After Settling Using Payment Netting

(Doc ID 2360553.1)

Last updated on FEBRUARY 13, 2018

Applies to:

Oracle Trade Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Users are currently facing an issue when settling an Overpayment claim with a Deduction claim using the Payment Netting activity. After settling the two claims the settlement information is present on the Deduction claims. However this same information is missing for Overpayment claims.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms