GST - RMA Credit memo the taxes are not flowing from RMA order to CM when booking the order in one Operating Unit and shipping is done from an Inventory Organization which belongs to a different Operating Unit

Last updated on FEBRUARY 13, 2018

Applies to:

Symptoms

Problem Summary:

RMA Credit memo the taxes are not flowing from RMA order to CM. Issue is happening only when booking the order in one OU and shipping is done from a IO which belongs to a different OU

For e.g Sales order is created West OU (Org Id 89)and the shipping organization selected in OU is KDI which belongs to KADI OU (ORG_id 84 location 104).

Now when the RMA order is done, the RMA order is created under West OU. But the RMA receipt is created against the KDI OU inventory org i.e location 104.

Now in this case, when the CM is imported to AR, the taxes are not flowing from RMA to CM.

In FND log we can see that customer is using the ITEM_CATEGORY_BASIS as a tax defaultation rule and while determining the tax category for CM, system is looking for a tax category with org id as 89 and location id as 104. As this combination is not available the
.PLSQL.JAI_TAX_DETERMINATION_PKG.determine_tax_by_item_category is returning with null values.

On the same instance, if the Operating unit and shipping OU is of same OU,then the tax category is getting defaulted correctly at CM level

Cause