Why Are The 'Work Orders' And 'Maintenance Requirement' Tabs Disabled On The Service Request Form?

(Doc ID 2360699.1)

Last updated on FEBRUARY 13, 2018

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Goal

On the Service Request form the 'Work Orders' and 'Maintenance Requirement' tabs are disabled/ greyed out.   What determines if they are enabled or disabled?
 

Solution

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