Service Request Approval: Error in Workflow EDRPSIGF ORA-06502: PL/SQL: Numeric Or Value Error: Character String Buffer

(Doc ID 2360931.1)

Last updated on FEBRUARY 13, 2018

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 -

In the context of Service Request approval using AME with E-record/E-Signatures.
We have an error in the workflow EDRPSIGF.

Error:

Error message:
Action requested: Error in the workflow EDRPSIGF/338044 ORA-06502: PL/SQL: numeric or value error: character string buffer too small
Element type = EDRPSIGF
Element key = 338044
User key =

Error name = -6502
Error message = ORA-06502: PL/SQL: numeric or value error: character string buffer too small
Pile d'erreurs =
EDR_PSIG_PAGE_FLOW.PROCESS_RESPONSE(EDRPSIGF, 338044)
Wf_Engine_Util.Function_Call(EDR_PSIG_PAGE_FLOW.PROCESS_RESPONSE, EDRPSIGF, 338044, 357094, RUN)

Activity ID = 357094
Étiquette d'activité = <XXX>_PSIG_ESIGN_PAGE_FLOW:PSIG_PROCESS_PAGE_RESPONSE
Code de résultat = #EXCEPTION

Steps:

1) There are two vacancy rules:
          Approver X is replaced by Approver Y
          Approver Y is replaced by Approver Z

2) Launch an approval for a Service Request where the hierarchy of approvals is: A, then B, then X.

Changes

 

Cause

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