When Creating A Service Request From OMFS MP The Item Number Does Not Save

(Doc ID 2361753.1)

Last updated on FEBRUARY 15, 2018

Applies to:

Oracle Mobile Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 MFS MP


ACTUAL BEHAVIOR
---------------
When creating a Service Request from MFS the user enters an item number or serial number.  Then saves.
The item field is cleared and the item is not saved.

EXPECTED BEHAVIOR
-----------------------
Expect the item to be saved.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Steps:
1. Login to MFS MP and navigate to Customer > select a customer.
2. Select account icon to create a new SR.
3. Enter SR details and include an item..
4. Item is validated.
5. Save.
6. The item field is cleared and the item is not saved.


Changes

 

Cause

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