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Country Selection Reverts to an Incorrect Value when updating an Address in Employee Self-Service (Doc ID 2362175.1)

Last updated on MARCH 11, 2019

Applies to:

Oracle Self-Service Human Resources - Version 12.1 HRMS RUP9 and later
Information in this document applies to any platform.

Symptoms

Problem Statement:

When entering an address for a contact via employee self service the 'Country' field always gets saved as the country preceding the chosen country in the list.


Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Employee Self-Service

2. Navigate: Personal information > Click Update Address > Select a Country from the Drop-down List of Values

3. Click Next

4. On the Review page, the selected country no longer appears, it is showing the previous country in the List of Values

Cause

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In this Document
Symptoms
Cause
Solution
References


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