Tasks In A Task Template Not Displayed In Sequential Order As Expected

(Doc ID 2362208.1)

Last updated on FEBRUARY 16, 2018

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

In 12.2.5, in service request / task tab, creating task template displays the tasks configured on the task template out of order in grid section.

This only occurs from service request form. Test from standalone task manager form, using task template, displays the tasks in order as configured on task template.


Steps to Reproduce
=============
1. Create Service Request and create Task Template(Test Template)
  Responsibility: Service
  Navigate: Service Requests > create Service Requests > create SR > Tasks tab , click Use Template button create template using 'Test Template' enter owner type = Employee and owner = ??? > save notice all three tasks display in the grid in correct order as shown from task template group

  Now 3 tasks are setup on task template(Test Template) and SR/task template have been created and the task display in order as expected. Add new task to task template(Test Template which shows 4 tasks are configured on the template) and create new SR/task template and notice the tasks are not in order as setup on task template(Test Template).

Changes

 

Cause

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