Error When Opening Claim Details From Trade Management Responsibility

(Doc ID 2362311.1)

Last updated on FEBRUARY 19, 2018

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to open claims from a custom Trade Management responsibility, the following error occurs.

ERROR
-----------------------
URL=http://xxxxx/OA_HTML/ozfClaimDtailMain.jsp?transactionid=536379054&language_code=US&PAGE.OBJ.objType=CLAM&PAGE.OBJ.objAttribute=DETL&PAGE.OBJ.ID_NAME0=objId&PAGE.OBJ.ID0=17803836&PAGE.OBJ.ID_NAME1=customSetupId&PAGE.OBJ.ID1=160&CallFromForm='Y'&oas=Ruzf5NszE1XhIA6_vT5o7Q..

javax.servlet.ServletException: oracle.classloader.util.AnnotatedClassNotFoundException:

 Missing class: _ozfClaimDtailMain


STEPS

-----------------------
The issue can be reproduced at will with the following steps:
1. Go to collections ->
2. View open lines listing
3. Click on DED and it is expected to open the details in a browser but getting the the Exception.


Cause

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