LOV For The Sales Agreement Number Criteria, While Defining A Hold Source, Is Blank

(Doc ID 2362721.1)

Last updated on FEBRUARY 19, 2018

Applies to:

Oracle Order Management - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR  
While trying to create Hold Source based on Sales Agreement Number, Criteria Value LOV is not displaying Sales agreement numbers in that Operating unit

Unable to define Hold Source for Blanket Sales Agreement with no customer.

EXPECTED BEHAVIOR
Ability to create Hold Source for Blanket Sales Agreement.


STEPS
The issue can be reproduced at will with the following steps:
1. Go to Order organizer>Tools>Create Hold Source
2. Select Operating unit
3. Select Hold criteria as Sales Agreement Number
4. Try to select Sales agreement number from Criteria value LOV
see the list of Sales Agreement with Customer assigned

In our instance, the same sales agreement could be used by multiple related
customers. Hence the customer on our sales agreements is blank/null.

If Oracle does not make the customer mandatory on the sales agreement and all
other functionality can work for sales agreement with respect to order
processing, why should this LOV be restricted based on customer association?

Cause

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