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No Service Request Change Notifications Are Getting Launched (Doc ID 2363090.1)

Last updated on MARCH 15, 2019

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.


On : 12.2.6 version, Business Events

Actual Behavior

Service request change notifications are not getting launched even when notification rules are setup

Expected Behavior

An email notification should be sent on SR status change as per notification rule setup

Steps to Reproduce

1. Create a Service Request of type for which notification rules are setup.
2. Change the status of the SR to one that was defined in notification rule status change setup.
3. No notification generated as per setup.




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