The Item is not Serial Controlled. You are trying to provide a Serial Number (<serial number>) for a Non-Serialized Instance.

(Doc ID 2363639.1)

Last updated on FEBRUARY 21, 2018

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Inventory Item's serial control was changed from serialized to non-serialized.
The associated instance XX has serial_number "YY"
When RMA receipt transaction was done on this item instance, the following error occurs.

ERROR
-----------------------
The Item is not Serial Controlled. You are trying to provide a Serial Number (YY) for a Non-Serialized Instance.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Change Inventory Item serial control from serialized to non-serialized
2. Create receipt transaction on this item with instance XX
3. Error above occurs in csi_txn_errors

Changes

 

Cause

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