Return To Vendor (RTV) Stuck Pending, Does Not Process, Leaves Stuck Receiving (ROI) and Reservation : New Profile : RCV: Track Shipments for Return To Vendors = Yes (Doc ID 2363784.1)

Last updated on SEPTEMBER 11, 2024

Applies to:

Symptoms

After return to vendor (RTV), quantity remains in stock but reserved against return.

-- Users are confused why reservations are created and stock is not decremented.

STEPS
1. Navigate to Inventory > Transactions > Receiving > Receipts : Received some items that were marked with inspection required.
2. The user received and accepted all of them.

** Later on they realized that some quantity was not ok from quality point of view. They want to return some material.

3. Navigate to Inventory > Transactions > Receiving > Returns : Perform return to vendor (RTV).
4. Navigate to Inventory > Onhand > Onhand Quantity / Material Workbench : See the quantity remains in stock / The items are not taken out of the stock.
5. Navigate to Inventory > Onhand > Reservations : See a reservation created for the material matching the return quantity.

Cause

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