Termination Quote Tax Calculation Fails with missing ship-to jurisdiction code

(Doc ID 2363791.1)

Last updated on FEBRUARY 21, 2018

Applies to:

Oracle Lease and Finance Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Asset Management

When attempting to generate a Termination Quote,
the following error occurs.

ERROR
-----------------------
Tax calculation failed
Vendor: missing ship-to jurisdiction code


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Termination Quote for a contract where the Asset Location has been updated in Install Base via am RMA in Order Management or by changing the Asset Location as part of the Asset Return process in Lease Management.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create these quotes.

Changes

 

Cause

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