Unable to Update or Add an Emergency Contact through Employee Self-Service - &NI_NUMBER already exists

(Doc ID 2363800.1)

Last updated on FEBRUARY 21, 2018

Applies to:

Oracle Self-Service Human Resources - Version 12.2 HRMS RUP10 and later
Information in this document applies to any platform.

Symptoms

Problem Statement:

When an employee tries to add or update an emergency contact they see the following error:

This &NI_NUMBER already exists

 

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

  1.  Responsibility: Employee Self Service

  2. Navigate to Personal Information
     
  3.  Select Contact (either add or edit) > Enter information and attempt to save

 

Cause

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