Profile Option 'Service: Validate Bill To And Ship To LOVs'
(Doc ID 2364016.1)
Last updated on JULY 21, 2020
Applies to:Oracle Customer Support - Version 12.2.6 and later
Information in this document applies to any platform.
When the profile option "Service: Validate Bill To and Ship To LOVs" is set to "By Account Sites', the Customer LOV shows Parties that do not have Accounts.
Some of these parties have Bill To's and some do not. However, the Party appears in the LOV.
Additionally, an error can be seen at the top of the page:
"Unable to find an object with the name - BillShipAddrLOVVORowImpl"
(R) Customer Support Specialist
(N) Agent Dashboard
- Enter Customer Name and Party Number
- Under the Incident Address section, in the Billing Information / Shipping Information regions, select the customer without Account and Account Sites
=> The Party Site is defaulted, which is incorrect.
- Navigate to Charges
=> The Party Site is transferred over to Charges, which is also incorrect.
What is Working:
If no Address is defaulted in the Charges page, the LOV is working fine (No Address retrieved).
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