While Submitting Charges in Service Request Form, Error: "This Item(xxx) Is Not Installed Base Trackable."

(Doc ID 2364166.1)

Last updated on FEBRUARY 22, 2018

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.


On : 12.2.6 version, Charges UI, APIs, and schema

Error while submitting charges in Service Request form.

This item(LABOR SERVICE CHARGE) is not Installed Base Trackable. For an item to be IB Trackable, the 'Comms_nl_trackable_flag" needs to be set to "Y" for the combination of Inventory item (XXXX) and Inventory Master Organization ID (XXX) passed. Please check the item definition.

The issue can be reproduced at will with the following steps:
1. Navigate to Service (R) -> Service Requests -> Create Service Requests, query for the SR.
2. Proceed to Charges tab.
3. Click on submit to receive stated error.




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