While Submitting Charges in Service Request Form, Error: "This Item(xxx) Is Not Installed Base Trackable."
(Doc ID 2364166.1)
Last updated on JULY 27, 2020
Applies to:
Oracle Teleservice - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.6 version, Charges UI, APIs, and schema
Error while submitting charges in Service Request form.
ERROR
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This item(LABOR SERVICE CHARGE) is not Installed Base Trackable. For an item to be IB Trackable, the 'Comms_nl_trackable_flag" needs to be set to "Y" for the combination of Inventory item (XXXX) and Inventory Master Organization ID (XXX) passed. Please check the item definition.
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Service (R) -> Service Requests -> Create Service Requests, query for the SR.
2. Proceed to Charges tab.
3. Click on submit to receive stated error.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |