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Invalid Serial Number While Doing A Return To Supplier (Doc ID 2364704.1)

Last updated on FEBRUARY 12, 2019

Applies to:

Oracle Inventory Management - Version 12.2.4 and later
Information in this document applies to any platform.


When attempting to perform a Return to Supplier transaction, the following error occurs.
The error occurs when the serial number is entered in the FROM Serial Number field in Serial Entry block.

Invalid Serial Number (Serial=XXXXX)

Steps To Reproduce
The issue can be reproduced at will with the following steps:
1 (N) Inventory > Transactions > Receiving > Returns
2. Query by the receipt number or PO number
3. Select the line check box and enter some quantity
5. Choose 'Return To' as Supplier
6. Hit Lot/Serial button
7. Enter the from serial number
8. Receive the error.


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