OAB - Close Enrollments Process Is Completing In Error
(Doc ID 2364896.1)
Last updated on FEBRUARY 27, 2018
Applies to:Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.
When attempting to run the Close Enrollments Process, the following error occurs.
The selection criteria you chose resulted in no persons being selected. Choose different selection
criteria or reduce the number of parameters you select. Error occurred in the following package :
ORA-20001: BEN_91769_NOONE_TO_PROCESS: N, PROC, ben_close_enrollment.process
Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Go into the responsibility: HRMS Manager.
2. Navigate to Processes and Reports > Submit Processes and Reports > Single Request.
3. Select Request name "Close Enrollments Process".
4. Submit the request with the following parameters:
Effective Date: DD-MMM-YYYY
Program Name: Effective and Core Benefits
Life Event: Termination
Assigned Life event Date: DD-MMM-YYYY
Validate: Commit - Database will be updated
Audit Log Flag: No
Action Item Effective Date: DD-MMM-YYYY
Close Action Items Flag: Yes
Close Mode: Normal Close
The users also don't believe the concurrent process should show an error and should instead complete normally but just mention in the logs that no employee met the criteria.
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