RMA Order Header's Workflow Stuck "Close - Order" in Wait Activity Even Though Approval Completed.
Last updated on MARCH 15, 2018
Applies to:Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.
RMA order header's workflow stuck "Close - Order" in wait activity even though approval completed.
Want to close RMA order header after approval completed.
Steps to Reproduce
- RMA order type initially setup with workflow type 'Order Flow Generic' mistakenly, and RMA orders created, returned and Credit memo generated.
- After that order type workflow setup to change 'Order Flow - Return with Approval and Header Invoicing'.
- So, after end of month, header workflow are stuck in wait activity with start date end of date for next month.
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