RMA Order Header's Workflow Stuck "Close - Order" in Wait Activity Even Though Approval Completed.

(Doc ID 2365612.1)

Last updated on MARCH 15, 2018

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior
RMA order header's workflow stuck "Close - Order" in wait activity even though approval completed.

Expected Behavior
Want to close RMA order header after approval completed.

Steps to Reproduce

  1. RMA order type initially setup with workflow type 'Order Flow Generic' mistakenly, and RMA orders created, returned and Credit memo generated.
  2. After that order type workflow setup to change 'Order Flow - Return with Approval and Header Invoicing'.
  3. So, after end of month, header workflow are stuck in wait activity with start date end of date for next month.

Changes

 

Cause

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