Retro-Notifications Report (Enhanced) - PDF Concurrent Request Completes In Error But There is No Error in the Log

(Doc ID 2366395.1)

Last updated on FEBRUARY 27, 2018

Applies to:

Oracle Payroll - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Retro-Notifications Report (Enhanced) - PDF completes with Status 'Error'; however, there is nothing in the log to help diagnose the issue.  It is found when this happens, there is a very high volume of assignments with retroactive changes to be paid. Also, the retro assignments are created correctly, but the report is never generated due to the error.

The Retro-Notifications Report (Enhanced) – PDF jobs spawns Retro-Notifications Report (Enhanced). The Retro-Notifications Report (Enhanced) spawns the Payroll Worker Processes (which all complete normally). Once those are done it runs Retro Notifications Report (Internal), that completes and it calls the Retro-Notifications Report (Enhanced), again. Once that job finishes it returns back to the Retro-Notifications Report (Enhanced) – PDF job to complete. It completes with an error, but the log does not show any errors.


STEPS
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The issue can be reproduced at will with the following steps:
Run Retro-Notifications Report (Enhanced) - PDF concurrent process


Cause

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