When Opening Large Attachments In Mobile Approval App Screen Freezes and User has No Indication of What is Happening
Last updated on APRIL 04, 2018
Applies to:Oracle Workflow - Version 12.1.3 and later
Information in this document applies to any platform.
When opening large attachments that are are attached to Approval notifications, its freezes the Mobile Approvals App. The issue occurs with attachments that are over 7 mb and occurs for iOS or Android. The opening of the attachment is taking approximately 4 minutes and during this time the application freezes and becomes unresponsive. The user can do nothing else during this time and has no indication of what is happening on the mobile device.
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