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When Opening Large Attachments In Mobile Approval App Screen Freezes and User has No Indication of What is Happening (Doc ID 2366701.1)

Last updated on FEBRUARY 14, 2019

Applies to:

Oracle Workflow - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When opening  large attachments that are are attached to Approval notifications, its freezes the Mobile Approvals App.   The issue occurs with attachments that are over 7 mb and occurs for iOS or Android.   The opening of the attachment is  taking  approximately 4 minutes and during this time the application freezes and becomes unresponsive.   The  user can do nothing else during this time and has no indication of what is happening on the mobile device.

Cause

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In this Document
Symptoms
Cause
Solution
References


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