Oracle EBS TeleService: FAQ Escalating Service Requests and Tasks (To request Management Attention to Oracle Support issues, please refer to Note 199389.1)
(Doc ID 236683.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 220.127.116.11 and later
Oracle Customer Support - Version 18.104.22.168 and later
Information in this document applies to any platform.
The purpose of this document is to provide answers to Frequently Asked Questions (FAQs) on the Oracle E-Business Suite (EBS) Customer Relationship Management (CRM) module - TeleService (Customer Support, Service, HTML Service).
This is NOT an FAQ on how to escalate your Service Request with Oracle Support Services.
For information on escalating service requests with Support Services, review
How To Request Management Attention to a Service Request (SR) with Oracle Support Services (Doc ID 199389.1)
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