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Error Message "This item(xxxxxxx) is not Installed Base Trackable"On Service Request Charges Input (Doc ID 2366914.1)

Last updated on FEBRUARY 27, 2018

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Charges UI, APIs, and schema

While submitting the charges from Service request it is throwing the following error

This item (xxxxxx) is not Installed Base Trackable. For an item to be IB Trackable, the 'Comms_nl_trackable_flag" needs to be set to "Y" for the combination of Inventory item (yyyyyy) and Inventory Master Organization ID (zzz) passed. Please check the item definition.

The issue can be reproduced at will with the following steps:
1. Login to Application and navigate to Service responsibility
2. Create a Service Request
3. Navigate to Charges tab and add a charge line with item having issue
4. Select the charge line created and submit the charges

Observe the above error


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