TeleService: Service Request Charges - Error Message "This item (xxxxxxx) is not Installed Base Trackable"
(Doc ID 2366914.1)
Last updated on AUGUST 08, 2020
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
While submitting Charges from Service Request form, it is throwing the following error:
This item (xxxxxx) is not Installed Base Trackable.
For an item to be IB Trackable, the 'Comms_nl_trackable_flag" needs to be set to "Y" for the combination of Inventory item (yyyyyy) and Inventory Master Organization ID (zzz) passed.
Please check the item definition.
1. Login to Application and navigate to Service responsibility
2. Create a Service Request
3. Navigate to Charges tab and add a charge line with the Item having the issue
4. Select the charge line created and submit the charges
=> Error occurs.
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