When Service Request Is Copied using with Copy Request, 'Resolved By' And 'Respond By' Date Are Not Getting Stored In Table

(Doc ID 2367019.1)

Last updated on MARCH 01, 2018

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

How can 'Resolved by' and 'Respond by' date stored in table, when a Service Request (SR) is created using copy functionality ?
 

Solution

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