When Service Request Is Copied using with Copy Request, 'Resolved By' And 'Respond By' Date Are Not Getting Stored In Table
Last updated on MARCH 01, 2018
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
How can 'Resolved by' and 'Respond by' date stored in table, when a Service Request (SR) is created using copy functionality ?
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