When Logging Into MFS MP The Resource Icon Is Displayed And Nothing Else

(Doc ID 2367218.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Oracle Mobile Field Service - Version 12.1.1 and later
Information in this document applies to any platform.


On : 12.1.1 version, Multiplatform Based on HTML5

When logging into MFS the resource icon is displayed on the screen but the rest of the screen is blank.
The user is unable to access the menu or perform any actions

Expect to see the menu options and task list etc.

The issue can be reproduced at will with the following steps:
1  Install a new MFS user
2. Login to MFS
3. Blank page is displayed except for the resource icon


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