My Oracle Support Banner

When Logging Into MFS MP The Resource Icon Is Displayed And Nothing Else (Doc ID 2367218.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Oracle Mobile Field Service - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.1 version, Multiplatform Based on HTML5

ACTUAL BEHAVIOR
---------------
When logging into MFS the resource icon is displayed on the screen but the rest of the screen is blank.
The user is unable to access the menu or perform any actions

EXPECTED BEHAVIOR
-----------------------
Expect to see the menu options and task list etc.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1  Install a new MFS user
2. Login to MFS
3. Blank page is displayed except for the resource icon

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.