Item Number Not Displayed In Service Request Information Region In Charges HTML Form
(Doc ID 2367223.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
In 12.2.6 Item information is not displayed in Item field in Service Request Information Region in Charges HTML form
Steps To Reproduce
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Customer Support Specialist responsibility
Agent Dashboard
Open Existing SR from Service Request Work Queue or Create New SR
In the Service Request Update Form (HTML), select Actions: Create Charges and Service Logistics
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |