Item Number Not Displayed In Service Request Information Region In Charges HTML Form
(Doc ID 2367223.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.
In 12.2.6 Item information is not displayed in Item field in Service Request Information Region in Charges HTML form
Steps To Reproduce
Customer Support Specialist responsibility
Open Existing SR from Service Request Work Queue or Create New SR
In the Service Request Update Form (HTML), select Actions: Create Charges and Service Logistics
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