Item Number Not Displayed In Service Request Information Region In Charges HTML Form

(Doc ID 2367223.1)

Last updated on MARCH 21, 2018

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

In 12.2.6 Item information is not displayed in Item field in Service Request Information Region in Charges HTML form

Steps To Reproduce
=================
Customer Support Specialist responsibility
Agent Dashboard
Open Existing SR from Service Request Work Queue or Create New SR
In the Service Request Update Form (HTML), select Actions: Create Charges and Service Logistics

Changes

Cause

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