Notification For Supplier To Sign Purchase Order Is Not Generated After the Purchase Order is Approved

(Doc ID 2367321.1)

Last updated on MARCH 07, 2018

Applies to:

Oracle Purchasing - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On 12.2.5 version when using eSignature the notification is not sent right after the purchase order is approved.  

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create PO with Signature required (terms window, choose Signature in Acceptance Required drop down)
2. Submit PO for approval
3. Approve PO
4. Supplier user logs in to iSupplier but does not see signature required notification in worklist


What is occuring is that in order to Sign the document the user must select the PO in the order list and choose option in the supplier page to Sign the PO.   At this point the signature notification is generated and if the supplier user completes the signature they will then see the signature notification however it will be closed because the process is complete.     But seeing this notification after the fact generates confusion.  
 

Cause

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