Cannot Add Any GL Code Combinations At Customer Bill To Site Level

(Doc ID 2367511.1)

Last updated on MARCH 08, 2018

Applies to:

Oracle Receivables - Version 12.0.0 and later
Oracle Trading Community - Version 12.0 and later
Oracle Customers Online - Version 12.0 and later
Information in this document applies to any platform.

Symptoms

On: 12 version, Customers Module

Cannot add any GL Code Combinations at Account Bill To Site Level

When trying to add any GL Code Combinations at Account Bill To Site Level the following error happens:

ERROR
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Error Page:
You have encountered an unexpected error. Please contact the System Administrator for assistance.

STEPS
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The issue can be reproduced at will with the following steps:
customer form > account details > Business purpose > Bill to > Add accounting

BUSINESS IMPACT

-----------------------
The issue has the following business impact:
Due to this issue, accounting details can not be saved for the BILL_TO Business Use  (site use)

Cause

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