Emails are not visible in Unknown folder from Supervisor UI

(Doc ID 2367562.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Administration

ACTUAL BEHAVIOR
---------------
Email Center visualization issue in Supervisor UI


EXPECTED BEHAVIOR
-----------------------
Email Center supervisor want to see total emails in queue by clinking against account total hyper link

STEPS
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The issue can be reproduced at will with the following steps:

Email Center Supervisor -> Account -> Summary
and page is 'Current Email Volume Activity'
Clicking on '+' of th the column Account/Classification we can see the submenu and clicking on the number link shown in the column 'Emails in Queue' the emails are correctly shown except the 'Unknown' link



Cause

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