Unable To Reactivate Customer Business Purpose

(Doc ID 2367566.1)

Last updated on MARCH 08, 2018

Applies to:

Oracle Receivables - Version 12.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 12 version, Customers Module, Unable to Reactivate Customer Business Purposes

Created customer with the following characteristics:
* One Account
* One Site

The Site is associated with the following Business Purposes: (site uses)
* Bill To
* Install At
* Ship To

The Account was inactivated and subsequently reactivated. The three business purposes remained with the status of Inactive. For each business purpose, the Restore icon was clicked, but the purpose remained Inactive. The Business Purposes will not Reactivate.
The Restore button should set the Business Purposes back to Active
 
BUSINESS IMPACT
-----------------------
Due to this issue, Business Purposes for this Account Site can not be Reactivated

Changes

 

Cause

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