Contract Coverage (Entitlements) Not Being Applied To Charge Lines In HTML UI
(Doc ID 2367990.1)
Last updated on FEBRUARY 27, 2019
Applies to:
Oracle Teleservice - Version 12.2.6 and laterOracle Customer Support - Version 12.2.6 and later
Information in this document applies to any platform.
Symptoms
On : 12.2.6 version, Charges UI, APIs, and schema
ACTUAL BEHAVIOR
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In Charges HTML, the charges line has a valid contract linked to it configured with a discount, but the Contract Discount Amount is 0 hence, the Net Price is incorrect
EXPECTED BEHAVIOR
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Contract discount should be applied and Net Price should calculated correctly
The same flow works correctly in Service Request form Charges tab (Forms UI)
STEPS
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The issue can be reproduced at will with the following steps:
1. Create a service request and navigate to Charges HTML
2. Create a Charges line with a contract attached to it
3. Contract Discount Amount is 0 hence, the Net Price is incorrect
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |