Contract Coverage (Entitlements) Not Being Applied To Charge Lines In HTML UI

(Doc ID 2367990.1)

Last updated on MARCH 01, 2018

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Oracle Customer Support - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Charges UI, APIs, and schema

ACTUAL BEHAVIOR
---------------
In Charges HTML, the charges line has a valid contract linked to it configured with a discount, but the Contract Discount Amount is 0 hence, the Net Price is incorrect

EXPECTED BEHAVIOR
-----------------------
Contract discount should be applied and Net Price should calculated correctly

The same flow works correctly in Service Request form Charges tab (Forms UI)

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a service request and navigate to Charges HTML
2. Create a Charges line with a contract attached to it
3. Contract Discount Amount is 0 hence, the Net Price is incorrect


Cause

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