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Is Customer Confirmation Functionality Available For Tasks In MFS MultiPlatform? (Doc ID 2368084.1)

Last updated on MARCH 01, 2018

Applies to:

Oracle Mobile Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Goal

Is it possible to have the ability to enable 'Customer Confirmation' for tasks in MFS?   This functionality is currently present in the Tasks Tab of the Service Request form.

Technicians seed the ability to flag a Field Service Task to indicate Customer Confirmation is needed and allow the Field Technician
to update the Customer Confirmation to indicated that the Customer Confirmation was received.

Solution

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