Getting Null Pointer Exception On Multiple Repair Order Creation

(Doc ID 2368179.1)

Last updated on MARCH 01, 2018

Applies to:

Oracle Depot Repair - Version 12.2.5 and later
Information in this document applies to any platform.


On: 12.2.5 version, Service Order

The customer is facing Null Pointer Exception on Click of Cancel, after Creating Multiple Orders using Enter Another Repair Order.

## Detail 0 ##
at oracle.apps.csd.returns.server.ReturnsMainAMImpl.initShipAddressAndName(
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(
at sun.reflect.DelegatingMethodAccessorImpl.invoke(
at java.lang.reflect.Method.invoke(
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)

Steps to replicate the issue :

1. Navigate - Deport Repair Super User --> Returns Portal --> Enter Another Return
2. Navigate till Review page and You can see multiple Return Orders getting created on click of Submit from Review page .
3. Click on Each Return order number hyperlink (which inturn opens another new tab and navigates to Repair Order Details page ).
4. Similary after after opening all the order by click on hyperlink.
5.Come back to intial tab (review page ) and click on Cancel.
6.Page goes into NULL POINTER Exception.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms